Success Stories
At CAMS, we put a lot of emphasis on providing satisfaction to our Boards and Homeowners. We take great pride in doing a great job and we always encourage feedback from our neighborhoods. Here are just a few of our success stories.
"An owner just called to THANK US and express how she really appreciates all the notifications we have sent out…She is a new owner and just overjoyed with our attention to securing our properties!" ~ Owner at Seaside Landing POA
"The POA Board extends a big THANK YOU to all who helped the community prepare for Hurricane Irene. Hurricane paths are very difficult to predict. Somehow our section of Brunswick County was spared the full impact of Irene. We had relatively little rain and wind gusts of fringe tropical storm intensity. In short, we lucked out. Nonetheless, the community was prepared. … We want to thank our new CAMS Community Manager, Greg Mayol, for his role in coordinating the preparedness efforts. Greg also put in place preparations from the CAMS' Emergency Preparedness Plans which supplemented those in place at Brunswick Plantation POA." ~ Lee W., Board President
"I can't tell you how much I was impressed with the way CAMS handled everything and with such good communication. Thank you Greg and Hank! I own another unit on the waterway that is managed by another management company and I didn't receive one email or notification from them about the storm. The experience of CAMS and its personnel really came through." ~ John M., Board Member/Owner
“I got a moment to go on to the association’s website provided by CAMS, and I am very impressed. I registered, which only took a second or two, and I was so excited to see everything I need at my finger tips -- from rules and regulations, to parking, to anything you need to know. I hope the homeowners take advantage of this because they will certainly get an education. It really looks great, Thank you for making it happen. Nice Job.” ~ William M., Board of Directors
Directors, I would highly recommend you accept the invitation to visit CAMS at their office. I had several pleasant surprises:
- The two owners of CAMS are very experienced in managing properties.
- They showed a genuine interest in our property.
- They have many other properties under management.
- The Association website provided by CAMS is an excellent source for homeowners as well as directors. One of the features allows us to communicate with the membership in a much streamlined and effortless manner.
In a word, I feel we are in good hands. ~ Radu D., Board President
The new software implemented by Duvall/CAMS has made a tremendous difference in my ability to actively manage our association’s finances. I’m able to produce customized reports and track financial transactions in real time. CINC Systems has also provided a strong element of transparency to our finances. I applaud Duvall/CAMS for introducing a software that strengthens their relationship with the numerous associations that count on their daily expertise in property management. ~Charlotte Association Treasurer
As the former president of the Homeowners Association, I am
writing to let you know what a great job Greg Rohde has done as our community
manager this past year. He has been a tremendous resource for me and the entire Board
of Directors during this challenging time for our community. Greg was very responsive
and thorough in assisting us with a number of complicated issues. His knowledge of
HOA governance and the state law pertaining to planned communities was most helpful.
He also consulted with other experts on our behalf and thoroughly researched issues
before rendering his advice. We learned we could rely on his counsel without exception.
Greg chaired our annual meeting last year and a recent special meeting of our
homeowners this month. In both cases he was fully prepared and conducted himself in a
professional manner. He was knowledgeable of the complicated procedures necessary to
conduct these meetings and he was able to answer every question posed to him. He
spoke with confidence and kept both meetings under control and moving to conclusion.
I have been most impressed with Greg's integrity and his willingness to go above and
beyond on behalf of our board and our homeowners. Greg Rohde is a valuable asset to
the communities he manages and to your organization. - Steve
I wanted to take a moment to let you know what a good job your staff is doing for us in these difficult times. Chandra, Lauren and I communicate frequently about collection issues and new owners. Those two do a great job for us and for you. I have a tremendous amount of confidence in how the two of them take care of our business. The same can be said for CPA, Rick Harris. Rick has worked to get our financials into a more manageable form and we are now seeing the benefit of his work. - T. Lee, Charlotte, NC
This newsletter is very well done & provides homeowners like myself helpful information about what home assn's are all about. It's good to also know about the training home assn employees must take to advance in their profession, how the assn is involved in community service activities, as well as other pertinent info.
Thank you for providing this information to help us better understand our home owners assn. I'm now better informed and as a result I'm glad CAMS is our home owner's assn. instead of some other assn that doesn't seek to be the best in the industry like CAMS does!!!
- G. Humphreys, Leland, NC
Thank you for standing up with me at the meeting and taking on "Adam" face-to-face the way you did. Do Not apologize for anything . . he was so out of line and was such a bully ... You have given us more support than any other person we have had on our account. I would be happy to relay that to your superior!! - Dickinson
We want to thank management for the prompt and well done repair of the ceiling in our downstairs storage unit. We were very pleased to find the repair done this past week end. Thanks again. - Y. Lewis
We researched commercial grade pool furniture rather than purchase light weight lounges and chairs locally. Our CAMS Representative did an excellent job and found a manufacturer who sells to several wholesalers/dealers. She was able to get a lower price than was originally found... and negotiated an early delivery date to be at OIBV the weekend before Memorial Day. - The Pool Committee - Peter and Ryta
The Village At Mayfaire has been a good experience for me. I thank you and your company for your role in making it a fine community. - Resident
From Harbour Point Master Resident: I am impressed with the kind and helpful attention we are receiving... it is quite the welcoming feeling! -Cherry
Outstanding customer service, thanks so much. – L. Hayhurst
I just wanted to tell you how much I appreciate all that you do. I know that our board is very happy with the progress you have made since you took over. It will take some time to get everything straight, but I think everything is headed in the right direction. Thanks, - J. Jessup
Thanks again to CAMS. GREAT JOB!!!!! -R. Graves
Thank you for the quick resolution of the storage door lock problem. - G. Rubinstein
I appreciate being able to live in such a well-maintained neighborhood! - C. M. Sibley
Mrs. Crump has been and continues to be of great help to the Birch Creek board and its residents. She's capable, has a good attitude, and is an asset to your company. Very truly yours, - D. Gaither
Brenda, very good work! Your follow-up was KEY to getting our street light. – R. Odom
Our office receives the “Greater Wilm. Bus. Journal”, and I just read that you received your “CMCA designation”. So, big congratulations to you on your achievement and your hard work toward reaching this goal. I know it is not easy to balance work, etc., while also focusing on professional goals and certifications. So, I hope you really celebrated in a big way, or you are planning to soon! Take care, -J. Harmon
Mike and Greg, That was the best Annual Meeting I have attended as many members were given the opportunity to be heard. With the hand you were dealt you did an excellent job. Everything was handled in a very professional manner. Best Regards, - M. McCurdy
We couldn’t ask for more timely professional support. We've got to convey this attitude of CAMS to our Association members. – B. Christophersen
Thanks for looking into this and for the great job you and your staff are doing keeping up with all these violations. - Tony
We are so fortunate to have great owners who care and provide so much support in maintaining the quality of our beach house. We are also very fortunate to have an outstanding CAMS representative in Richard Anthony. Thanks Richard for all that you do in supporting us . Regards to All , - George
Dear Mike, We cannot overemphasize Todd Edmiston's importance and value to our community's success. The Village at Mayfaire remains a CAMS property because of Todd's exceptional management knowledge and style. We gave Todd a very small token of appreciation, along with the letter copied below. Our hope is that your organization will recognize his contributions in a way that will be most meaningful to him. On a personal note, thank you so much for the occasions that you have graciously spent time with Bernie and me. You are the go-to guy when a bona fide expert is needed, and we have appreciated your willingness to extend yourself at those times. - A. Clark (on behalf of The Village At Mayfaire Executive Board)
Dear Todd, Thank you for another year of excellence. Your attention to detail and superior level of service to The Village at Mayfaire makes being a Board member a pleasure. You are consistently responsive and caring. Additionally, your depth of experience and willingness to dig into complicated matters make you a unique asset to our community. You are our manager, but you are also essentially a full partner, a quasi-Board member, the person who tips the balance in the right direction when it's needed. We sincerely hope that CAMS recognizes your outstanding value to our organization and to theirs. While we cannot properly compensate you for your contributions to The Village at Mayfaire, please accept this small gift, a gift card to Osteria Cicchetti, as a symbol of our appreciation. - The Village At Mayfaire Executive Board
I just want you to know Greg did a perfect job. We had a couple of disgruntled owners on violations that disrupted us for a while and Greg was cool. Adam and Justin was 100% also. Thanks, - B. Taylor
I failed to comment during our time together last Thursday of the outstanding service that I find Joan Page offers to both me personally as the new president of the Board of Directors of Winding River and to the Winding River community. I find Joan to be on top of issues, well-informed and ready to put forth effort to answer efforts and demands of both the board and the community. I sincerely appreciate her and feel that she needs to be commended. - P. Carmichael
Dear Mike, The Winding River Board of Directors thanks you for the wealth of information that you presented to us on Tuesday, January 19, 2010. We found our time together to have addressed issues as were requested. The Board’s response was that the time was well spent and valuable. With the information and ensuing discussion we were better educated as to our Board responsibilities and we became more knowledgeable in areas of concern to the Winding River association. I believe that our discussions could have continued. Again, Mike, thank you for your time and efforts. Sincerely, - P. Carmichael
I wanted to let you know how much I enjoyed the free ASK THE EXPERTS seminar Tuesday. Thank you to CAMS for putting it on. I really benefited from the presentations and each one was top notch. The young men from Ward and Smith are such professionals and sharp. All was very nice and I do appreciate the opportunity to attend. Look forward to seeing you soon. - Ginny
Laura Summe is a delight to work with. I appreciate your efforts in making this transition work. - Peter
Thank you for sending me the requested information so quickly. I wish all of the HOA’s responded as you did!!!!! Thank you for your prompt attention into this matter. - P. Elston
We sincerely appreciate your agreeing to this fee protocol, and are SO PLEASED with the work CAMS is performing for Brunswick Forest. Look forward to the next time we meet. Best regards, - R. Russell
My name is Keith Winstead and I am the president of Lighthouse Painting Inc. and of Winstead Painting. I have been doing POA projects for 25 years. I have intended to write this letter since last year. Although I have never met Lee (maybe once) I have spoken to her routinely over the years doing different projects. She stands out as the most efficient Property Manager that I have ever worked with. When things come up, and we need answers, Lee seems to understand how important this is more than most. I can tell you of many times having crews stand around or even have to pack up and leave because a manager has not done their home-work so-to-speak. Time is money when you are waiting on keys for access, get the water turned on, dealing with cantankerous clients and the like. Just a note to say we are thankful for Lee's level of professional work detail, Kindest regards, - K. Winstead
Today I spoke with Joanne in your Accounts Receivable Department. While we were going over my account she took the time to patiently explain, in detail, the charges incurred -- at all times being cordial and courteous to me. So many times we neglect to recognize the individual, in this case, Joanne, who is responsible for "customer satisfaction" - Huber
Brenda, the termite man has just left after treating the termites. He had to drill the holes in the concrete and put the spray down there. He said Pestco would send you a report . Thank you so much for being so efficient and getting them out here so quick. Thanks again for a good job. - J. Baker
Whenever a new assignment comes in and it's one of CAMS's HOAs, it's always a bright spot in my day. – G. Brown
I (and IT) was asked if we could help an association's assistant in converting a PDF document to Word. This was the reply: Thank you so much! I checked out the link and I’ve managed to convert all 135 pages – granted I had minor formatting issues but it worked!! If I was in Wilmington I would be coming over to give Hugs and Kisses!! I owe you guys! – S. Day
Walter indicated that the CAMS financial report was the most comprehensive that he had ever gotten during his time as Treasurer on the Board. -Board Meeting Minutes, Fearrington HOA
It’s official—the pool at the Briar Club just opened. Thanks to everyone for the hard work and effort put into achieving this milestone at Briar Chapel. In particular… Tannah (CAMS) went above and beyond in order to prep the facilities so that they would be ready for the opening deadline. - Lee B., Project Manager
CAMS is doing great job as Managers for Turtle Cove in my opinion. Very professional operating organization. - Ben W., Turtle Cove Townhomes
Thank you for getting those deck boards repaired so quickly. It is very much appreciated. - Kim B., Whispering Hills HOA
I think you did a magnificent job at our annual meeting. Because of you, everything went smoothly. You handled every situation well and answered every question with tact. It was the best annual meeting we have had in many years. - Stonesthrow HOA
Many thanks to CAMS for the informative ASK THE EXPERTS seminar last night. It was great to meet the people behind the names, and to have some of our questions answered. Also, another big thanks to you and Mike Stonestreet for the amazing job you did on the Dolphin Shores matter. - Joan R., Oyster Harbour
A special thanks from me for all the work on the community website. It's very well done and you have a right to be proud of your work on it. - Jim C., Brunswick Forest
I wanted to take a moment to let you know what a good job your staff is doing for us in these difficult times. Chandra, Lauren and I communicate frequently about collection issues and new owners. Those two do a great job for us and for you. I have a tremendous amount of confidence in how the two of them take care of our business. The same can be said for CPA, Rick Harris. Rick has worked to get our financials into a more manageable form and we are now seeing the benefit of his work. - Terry Lee, Treasurer Cannonsgate HOA
This newsletter is very well done & provides homeowners like myself helpful information about what homeowner associations are all about. It's good to also know about the training CAMS' employees take to advance in their profession, how CAMS is involved in community service activities, as well as other pertinent info. Thank you for providing this information to help us better understand our home owners association. I'm now better informed and as a result I'm glad CAMS manages our home owners association instead of some other company that doesn't seek to be the best in the industry like CAMS does!!! - Gordon Humphreys, Brunswick Forest, Leland, NC
I spoke with this owner on the phone; she asked for our email address so that she could submit a written praise of the great job that CAMS is doing for her community! "Hubby and I arrived at our home in Sea Spray Cove and are greatly pleased with the looks of the lawn. This is a vast improvement from the previous year. It's a good feeling to know we made the right decision with the builder and the HOA management four years ago. Thanks again and keep up the good work!" -Kathy and Fred W., Sea Spray Cove
I really am sorry CAMS is not doing all of our properties. You and your staff are great! You really do go beyond the expectations of your job. I personally thank you for all of your help. - Joyce, Sandra L Darby Law Office in Southport
“Service wise I believe CAMS to be head and shoulders above the competition.” - Bob, Association President
“Mary Ann goes above and beyond her call of duty...we are very thankful to have her as our Community Manager.” - Wrightsville Green Board Member
"Kudo's to CAMS for the comprehensive back-up package that allowed us to accomplish a great deal in a very organized manner. The Board appreciates the professional leadership, skill set and genuine support! It's been a pleasure to work with you!” - Association President
“I thank you from the bottom of my heart for your loving kindness in rushing this through at an unbelievable pace with personal involvement and such dedication! There are no adequate words to express my gratitude!” - Brunswick Forest Homeowner
“I wanted to let you know that I rode through Wrightsville Dunes last Saturday evening and I thought the entire complex looked as good as it has in a long time. I appreciate your efforts to continue to improve! … Thank you, and your staff, for your efforts to make the property look great during the summer season!” - Wrightsville Green Board Member
