WELCOME NEW HOMEOWNERS!
If you've just purchased a home in one of our communities, or your community is new to CAMS, then you've come to the right place! This section provides essential information for new homeowners, including how to access the CAMS Connects™ Owner Portal, what to expect during the onboarding process, and where to find helpful resources.
Getting Started with CAMS:
FREQUENTLY ASKED QUESTIONS
-
I'm new to CAMS. When will I be able to register for and access the CAMS Connects™ Owner Portal?
- If your association is new to CAMS, you'll be able to register a few days before the day we take over management
- If you have your CAMS account number but haven't received portal login details, you can visit this page and select "Sign up" and follow the prompts to register
- New owners will receive a welcome letter and registration details shortly after CAMS receives all necessary documentation from the closing attorney and/or previous management company.
-
How can I get help logging into the CAMS Connects Portal?
If you’d like assistance with logging into the portal, check out this short video that provides helpful step-by-step instructions to guide you through the process!
-
My community has amenities. When can I begin accessing them?
- Your access to amenities (pools, gates, etc.) will not be available until we receive the legal documents required for setting up your account.
- Please Note: Any key fobs, remotes, and/or passes will be transferred to the new owner at closing. If they're not transferred, you, the new owner, will be responsible for obtaining and paying for any new devices or passes.
-
I'd like to submit an ARC request, but my account isn't set up yet. How can I submit the request?
- If you need to submit an ARC request before we have received your closing papers, submit a copy of your deed and other information online. Click here to learn more
-
I’m new to association living. Where can I find more information?
Welcome to association living! We're excited to have you here. You can find a wealth of helpful information on our website, which answers many common questions. If you have any other inquiries, feel free to reach out!
-
What should I do if I haven’t received my association account information yet but need to contact my association’s management team?
-
What information should I provide to ensure my CAMS account is set up correctly?
To set up your CAMS account smoothly, please ensure that the owner information you provide matches the details on your property deed. The closing attorney or property owner can submit documentation verifying ownership, and we’ll take care of the rest!
-
How long does it take for CAMS to receive my closing documents from the attorney?
CAMS typically receives closing documents from the attorney within a few weeks. We appreciate your patience during this processing time, and we’re here to assist you every step of the way!
If you still have questions, type your question in the field below.


