Choosing a new HOA management company is no small task. The right partner will help your community thrive by managing the details efficiently and supporting your board every step of the way. Interviewing potential companies is the best way to understand their experience, structure, and commitment to service. As you explore your options, here are some important things to consider and how CAMS stands out in each area.
1. How Long Has the Company Been in Business?
Experience matters. A company that’s been managing communities for decades has seen it all—budget challenges, maintenance emergencies, major storm damage, board transitions, and more. Ask about their track record and reputation.
- Do they have a solid presence and positive reputation in your area?
- Can they share references or success stories from similar communities?
A proven history of success means the company has built reliable systems and knows how to help your board operate smoothly.
CAMS has served communities across the Carolinas since 1991. During that time, we’ve built a reputation for reliability, transparency, and genuine care for the communities we serve. Our long-standing relationships and positive client feedback speak to our record of success.
2. What Professional Designations Do Their Managers Hold?
You want professionals who take their roles seriously. In the community management industry, look for certifications such as:
- CMCA (Certified Manager of Community Associations)
- AMS (Association Management Specialist)
- PCAM (Professional Community Association Manager)
These designations show that a manager is dedicated to ongoing education and professional growth.
Companies that invest in staff training demonstrate a long-term commitment to excellence. For example, CAMS offers its own internal program, CAMS Academy, which provides continuing education for employees on industry topics, helping managers stay sharp, informed, and ready to handle your community’s needs.
3. Do They Provide Education for Board Members?
A knowledgeable board is an effective board. Quality management companies understand this and offer regular educational opportunities. Consider asking:
- Do they host webinars or workshops to help boards navigate common issues?
- Is there a handbook or guide available for new board members?
- Do they provide training on software tools or portals used for community operations?
CAMS offers a variety of board education resources, including live Ask the Experts webinars, a board member handbook, and personalized training on our CAMS Connects Portal. We believe that when boards understand the “why” behind decisions and processes, communities run more smoothly and efficiently.
4. Is There an Owner Portal with Convenient Online Options?
Today’s homeowners and board members expect easy access to information. A well-designed online portal is essential for convenience and transparency.
The CAMS Connects Portal allows users to:
- Set up payment preferences and make electronic payments securely
- Submit maintenance requests or questions
- Access account information 24/7 from any device
- Board members: view financials, ARC requests, and reports with specialized permissions
This technology simplifies communication and gives board members the insight they need to make informed decisions—anytime, anywhere.
5. Do They Have Adequate Support Staff?
A great community manager can do a lot, but no one can do it all alone. The best management companies provide strong internal support so managers can focus on what matters most: serving your community. Ensuring responsiveness to homeowners in your community and expert management of your association takes a team effort.
At CAMS, our managers are backed by specialized departments including accounting, collections, closings, and community support. This structure ensures each task is handled by professionals who know their area inside and out, freeing managers to spend more time working with our customers and lending their industry expertise to the volunteer board members.
Final Thoughts
Choosing a new HOA management company is a big decision—but with the right questions and a clear understanding of your community’s unique needs, it becomes much easier to find the perfect fit. While making such a change may seem daunting, our Welcome Aboard team members are experts at ensuring your transition experience will be smooth.
At CAMS, we pride ourselves on being that fit. With decades of experience, a commitment to education, advanced technology, and a dedicated support structure, we provide the expertise and partnership that help communities thrive.
About Community Association Management Services
In business since 1991, CAMS has grown to become North and South Carolina’s premier community management company. With experienced local managers in each of its nine regions, CAMS provides innovative solutions to the community associations it serves. To learn more, visit www.camsmgt.com/choose-cams.
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