We have a team on-call 24/7 for true association emergencies
- Call 911 if you see smoke or fire or if you're experiencing a safety concern. Please notify the association of such incidents so the manager can follow up with the appropriate authorities. You can submit a ticket via the portal or call CAMS to log the issue.
- If you are calling about an emergency involving an active water leak, elevator outage, or damage to Association Property, you may call 877-672-2267 and press 0 at any time to page our emergency answering service.
- If your power or water goes out, this is usually the individual owner's responsibility unless the association pays the bill for those services. There may be a service outage affecting your area. Check on the utility company's outage tracker site.
- If you're locked out of your home, you will need to call a locksmith.
- If you have a roof leak (condominiums), take action to stop additional damage by placing a bucket under the leak. OSHA laws prevent anyone from going onto a roof when it is wet or actively raining.
It is best to submit a request in the portal so that repairs can be scheduled.
Weekends and late at night, we are unable to make repairs if there is a roof leak or exterior damage. We will schedule maintenance during regular business hours. When submitting the request, please attach photos and include all details regarding the exact location, time of the incident, etc., so that we can better assist you.
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