Is there a charge on your account that you are unsure of?
- Log in to the portal to review your ledger.
- Look at 'My Items' in the portal to see if a message was sent to you explaining the fee.
- Did you request a key, submit an architectural request, or rent a facility for which there was a fee?
- Look for payment amounts that match the charge - sometimes a charge may be posted on your ledger after you have made an online payment and the net balance is $0.
If you feel you've been charged in error, your appeal must be submitted in writing. You may Submit a Request directly in the portal (billing question or general question).
To avoid delays, provide as many details in your message as possible, including all the necessary information to make a quick decision (e.g. dates, amounts, attachments etc.)
If a billing error is confirmed, you will be contacted via the portal - typically either a credit will be issued on your account or a refund may need to be processed.
If the appeal needs to be directed to the board, please allow up to 30 days for your association board to review your submission and make a decision regarding your request.
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