If a payment has cleared your bank but has not been posted to your account, it may have been misapplied.
In order for us to research your missing payment, we must first receive an image of BOTH the front and back of the check(s) (REQUIRED) before we can investigate further.
In addition be sure to provide:
- The check number
- Payee’s name as it appears on the check
- Amount in which the check was written
- Date the check was written
- Any additional information from your bank showing your payment as cashed.
This information will help expedite the process in finding your payment(s). Submit this information securely in the portal.
We are not able to research payments that were sent but never received by CAMS/have not been cashed on your account.
Read this additional information related to check payments.
.png)